Privacy policy

Zida Noire (“we,” “us,” or “our”) operates this website and store, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated jewellery shopping experience (the “Services”).

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By using and accessing any of our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you or another person. It does not include de-identified or anonymous information.

We may collect or process the following types of personal information depending on how you interact with us and as permitted by law:

  • Contact details: name, billing/shipping address, phone number, email address.

  • Financial information: credit/debit card details, transaction records, payment confirmation.

  • Account information: username, password, preferences, settings.

  • Transaction details: items viewed, added to cart or wishlist, purchased, exchanged, or returned.

  • Communications: information included in messages you send to our support or social channels.

  • Device and usage data: IP address, browser type, operating system, cookies, and analytics data about how you navigate the Services.

Sources of Personal Information

We may collect your personal information from:

  • Directly from you when you create an account, make a purchase, contact us, or subscribe to our updates.

  • Automatically through cookies and similar technologies when you visit or use our Services.

  • From service providers such as Shopify, payment gateways, or delivery partners.

  • From partners or third parties that assist us with marketing or analytics.

How We Use Your Personal Information

We may use your personal information for the following purposes:

1. Providing and Improving Services

To process orders, payments, shipping, returns, and exchanges; manage your account; send order updates; remember preferences; and offer a tailored shopping experience.

2. Marketing and Advertising

To send promotional emails, text messages, or online advertisements related to Zida Noire products and offers, including personalized recommendations based on your browsing or purchase history.

3. Security and Fraud Prevention

To authenticate users, detect or prevent fraud, protect our customers and business, and ensure a secure online shopping environment.

4. Customer Communication

To respond to your inquiries, offer support, and maintain an effective business relationship with you.

5. Legal Compliance

To comply with legal obligations, respond to government or law-enforcement requests, and enforce our terms or policies.

How We Disclose Personal Information

We may disclose your personal information in the following cases:

  • With Shopify and service providers who process payments, handle shipping, provide analytics, or host our website.

  • With marketing and business partners that help us deliver targeted ads or campaigns.

  • With affiliates or related entities within the Zida Noire or Volto brand group (if applicable).

  • When legally required, such as in response to a subpoena, lawful request, or business transfer (e.g., merger or acquisition).

  • With your consent or at your direction, for example, when you link social media or request a shipment via a third-party courier.

Relationship with Shopify

Zida Noire is hosted on Shopify, which collects and processes certain personal data to operate and improve its platform.
Shopify may process your personal information in other countries as part of providing its services.

To learn how Shopify uses your data or to exercise your privacy rights under Shopify’s policies, please visit:
👉 https://privacy.shopify.com/en

Third-Party Websites and Links

Our Services may link to external websites or platforms. We are not responsible for the content, security, or privacy practices of third-party sites. Please review their policies before providing personal information.

Children’s Data

Our Services are not directed toward children under the legal age of majority in your region. We do not knowingly collect information from minors.
If you believe your child has provided personal data to us, please contact us to request deletion.

Security and Retention

We maintain administrative and technical safeguards to protect your data, but no system is 100 % secure.
We retain personal information as long as necessary to fulfill the purposes described above, comply with laws, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or request a copy of your personal information.

  • Request correction or deletion of your data.

  • Object to or limit certain processing.

  • Withdraw consent to marketing communications at any time (by using the “unsubscribe” link in emails).

You can exercise these rights by contacting us using the details below.

We may need to verify your identity before processing your request.

International Transfers

Your personal information may be transferred and processed outside the UAE, including in countries where privacy laws may differ.
When required, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent measures.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this website with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy, or wish to exercise your data rights, you can reach us at:

📧 Zidanoire@gmail.com
📍 Abu Dhabi, United Arab Emirates