Shipping policy

At Zida Noire, we aim to ensure that your jewellery reaches you safely, securely, and on time. This Shipping Policy explains how we process, handle, and deliver all orders placed through our online store.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Please note:

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During high-demand periods (e.g., holidays, launches, or sales), processing times may be slightly extended.

You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Methods and Delivery Times

We currently ship across the United Arab Emirates and select international destinations.

Region Estimated Delivery Time
UAE (Local Delivery) 2–4 business days
GCC Countries 5–10 business days
International Orders 10–20 business days

Delivery times are estimates and may vary depending on customs clearance, courier delays, or unforeseen circumstances.

3. Shipping Fees

Shipping fees are calculated at checkout based on your delivery location and order value.

  • UAE Orders: Flat-rate or free shipping may apply on eligible orders.

  • International Orders: Shipping costs vary by country. Any applicable customs duties, import taxes, or fees are the buyer’s responsibility.

4. Tracking Your Order

Once your order has been shipped, you’ll receive an email or SMS with tracking details.
If you do not receive tracking information within 3 business days of placing your order, please contact us at zidanoire@gmail.com.

5. Delays and Delivery Issues

While we strive to deliver on time, delays may occur due to:

  • Customs processing, holidays, or courier issues.

  • Incorrect or incomplete shipping addresses provided by the customer.

Zida Noire is not liable for any lost, delayed, or misdirected parcels due to inaccurate shipping details entered at checkout.

6. Order Changes or Cancellations

To modify or cancel your order, please contact us within 12 hours of placing it.
Once an order is processed or shipped, it cannot be changed or cancelled.

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  1. Contact us immediately at zidanoire@gmail.com.

  2. Include your order number and photos (if applicable).

  3. We will investigate with the courier and provide a replacement or refund, depending on the situation.

8. International Shipping Disclaimer

International deliveries may be subject to import duties or taxes imposed by your country.
Zida Noire is not responsible for these charges; they are the customer’s responsibility. Please check with your local customs office before placing an order.

9. Contact Us

For any questions about shipping, tracking, or delivery, reach us at:

📧 zidanoire@gmail.com
📍 Abu Dhabi, United Arab Emirates